Privacy Policy

1 Introduction & Scope

Welcome to Dhamak Detergents Private Limited (a flagship entity of the Mantora Group, with over 42 years of trusted manufacturing legacy). We operate the official website www.dhamakhomecare.com.

We are committed to respecting and protecting the personal and commercial privacy of our website visitors, distributors, retail partners, institutional buyers, and contract manufacturing clients. This Privacy Policy outlines our practices regarding the collection, handling, storage, and protection of information obtained through our website, inquiry forms, and official communication channels.

2 Information We Collect

We may collect information directly from you or automatically through your use of our platform:

• Distributor & Business Inquiry Details: Name, business or entity name, designation, registered address, operational state/district, phone number, WhatsApp contact number, email address, proposed investment bandwidth, and distribution experience.
• B2B & Contract Manufacturing Inquiries: Product grade specifications, monthly expected volume, packaging requirements, custom formulation parameters, and delivery target locations.
• Direct Communications: Any inquiries, emails, or messages transmitted via our website contact forms, WhatsApp quick links, or direct email correspondence with our sales and customer support teams.
• Technical & Log Data: IP address, browser type and version, operating system, referring URL, pages visited, time and duration of visits, and device performance diagnostics collected automatically for site optimization.

3 How We Use Your Information

The information collected is used exclusively for legitimate business, commercial, and operational purposes:

• Evaluating Distributorship Applications: To connect you with our Regional Sales Managers (RSMs) to review pincode exclusivity, infrastructure verification, and dealership agreements.
• Quotation & Contract Formulation: To calculate commercial pricing, minimum order quantities (MOQ), and contract manufacturing feasibility reports.
• Order Processing & Logistics: Coordinating commercial dispatches from our Rania manufacturing plant to your regional warehouse or port facility.
• Customer Support & Updates: Providing updates regarding product formulations, price schemes, trade promotional materials, and event participation (such as the CMPL Expo).
• Website Maintenance & Security: Ensuring reliable site operations, preventing unauthorized access, and analyzing performance trends.

4 Information Sharing & Disclosure

We never sell, rent, or trade your personal or business data to third-party marketing companies.

We may share your information solely under the following strict circumstances:

• Mantora Group Entities: Shared internally across our corporate group companies and authorized manufacturing divisions for order fulfillment and management.
• Authorized Service Providers: Trusted third-party logistics carriers, warehousing partners, payment gateways, and IT infrastructure providers bound by confidentiality obligations.
• Statutory & Legal Authorities: When mandated by applicable Indian laws, judicial subpoenas, court orders, or law enforcement authorities in good-faith belief of legal compliance.

5 Cookies & Tracking Technologies

Our website utilizes standard session cookies and browser storage to optimize user browsing, remember language or filter preferences, and analyze anonymized site traffic.

You have full freedom to disable cookies through your browser settings. However, doing so may affect certain interactive elements of the website (such as multi-step inquiry forms or interactive 3D product viewings).

6 Data Security & Retention

We employ industry-standard administrative, technical, and physical safeguards (including SSL/TLS data transmission encryption and firewall protection) to defend your data against unauthorized access, alteration, disclosure, or destruction.

We retain commercial inquiry information for as long as necessary to fulfill the business purposes outlined herein, comply with our legal accounting obligations, and resolve commercial agreements.

7 Your Privacy Rights

You possess the following rights regarding the information you provide to us:

• Right to Review & Correct: You may request a review or update of your business contact information on record.
• Right to Withdraw Consent: You may request the cessation of promotional trade messages by emailing our compliance team.
• Data Deletion Request: Subject to mandatory statutory record retention requirements, you may request the deletion of your inquiry data.

8 Third-Party Links & WhatsApp Communication

Our website includes direct links to external services such as WhatsApp (Meta Platforms) and Google Maps. When you click WhatsApp direct inquiry links, communication is governed by WhatsApp's End-to-End Encryption and independent Privacy Policy. We encourage you to review their terms before transmitting sensitive personal data.

9 Legal Compliance & Jurisdiction

This Privacy Policy is drafted in compliance with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules) of India.

10 Grievance Officer & Contact Information

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact our designated Grievance Officer: